Computer Support Program

CompTIA A+

This course provides the background knowledge and skills you will require to be a successful A+ technician. It will help you prepare to take the CompTIA A+ Core Series certification examinations in order to become a CompTIA A+ Certified Professional.

• Demonstrate baseline security skills for IT support professionals
• Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software
• Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and scripting
• Support basic IT infrastructure and networking
• Configure and support PC, mobile and IoT device hardware
• Implement basic data backup and recovery methods and apply data storage and management best practices

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Microsoft Excel

This course aims to provide you with a foundation for Excel knowledge and skills, which you can build upon to eventually become an expert in data manipulation. Excel can help you organize, calculate, analyze, revise, update, and present your data in ways that will help the decision makers in your organization steer you in the right direction. It will also make these tasks much easier for you to accomplish, and in much less time, than if you used traditional pen-and-paper methods or non-specialized software.

• Getting Started with Microsoft Excel
• Performing Calculations
• Modifying a Worksheet
• Formatting a Worksheet
• Printing Workbook Contents
• Managing Large Workbooks
• Customizing the Excel Environment
• Creating Advanced Formulas
• Analyzing Data with Logical and Lookup Functions
• Organizing Worksheet Data with Tables
• Visualizing Data with Charts
• Analyzing Data with PivotTables, Slicers, and PivotCharts

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Microsoft Office Word

In this course, students learn how to use Microsoft Word to create and edit simple documents; format documents; add tables and lists; add design elements and layout options; and proof documents.

• Getting Started with Word
• Editing a Document
• Formatting Text and Paragraphs
• Adding Tables
• Managing Lists
• Inserting Graphic Objects
• Controlling Page Appearance
• Proofing a Document
• Customizing the Word Environment
• Working with Tables and Charts
• Customizing Formats Using Styles and Themes
• Using Images in a Document
• Creating Custom Graphic Elements
• Inserting Content Using Quick Parts
• Controlling Text Flow
• Using Templates
• Using Mail Merge

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Microsoft Outlook

 In this course, you will use Outlook to send, receive, and manage email messages, manage your contact information, schedule appointments and meetings, create tasks and notes for yourself, and customize the Outlook interface to suit your working style.

• Getting Started With Outlook
• Composing Messages
• Reading and Responding to Messages
• Managing Your Messages
• Managing Your Calendar
• Managing Your Contacts
• Working With Tasks and Notes
• Customizing the Outlook Environment
• Configure Advanced Message Options
• Advanced Message Management
• Advanced Calendar Management
• Advanced Contact Management
• Managing Activities by Using Tasks and Journal Entries
• Sharing Workspaces with Others
• Managing Outlook Data Files

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